Terms of service

The content on this website (the "Site") is made available by Nine Realms VC and its brand ("NINE REALMS") as a service to its customers, distributors, e-tailers, retailers, AIBs, OEMs, system integrators, and partners for commercial or informative reasons. You accept, without limitation or qualification, the terms and conditions set out below and any additional terms and conditions of use set forth on any sub-site when you access, browse, or use this Site. DO NOT USE THIS SITE OR DOWNLOAD MATERIALS FROM IT IF YOU DO NOT AGREE TO THE TERMS. Please be aware that when you visit a sub-site accessible via this Site, that sub-site may have its own set of terms and conditions that are exclusive to that sub-site. A legally enforceable non-disclosure agreement between you and Nine Realms shall override these Terms and Conditions of Use to the extent that your use of Nine Realms secure portals falls inside the scope of such non-disclosure agreement.

Terms for Use of this Site and Its Contents

This site is intended only for commercial or informative purposes. Any contents you download from this website, including but not limited to software, text, pictures, music, and video (collectively referred to as "Materials"), are copyrighted and protected by copyright laws and treaty provisions worldwide. Any illegal use of the Materials may be in violation of copyright, trademark, privacy, and publicity laws, as well as civil and criminal statutes.

As long as you comply with these Terms and Conditions of Use, Nine Realms provides you a non-exclusive, non-transferable, limited permission to access, display, and use this Site exclusively for the purpose of executing your contractual responsibilities with Nine Realms. Without the previous written consent of Nine Realms, the Materials may not be altered in any form.

This website contains a variety of logos, service marks, and trademarks that are licensed from other parties ("Third Party Materials"). By displaying them on our website, Nine Realms does not give you permission to use the Third Party Materials. You may only use Third Party Materials on this Site for the sole purpose of fulfilling your contractual obligations to Nine Realms. The Third Party Materials may not be altered in any manner without the approval of the third party's licensor. You agree to alter or otherwise modify, at your own responsibility, any use of Third Party Materials that Nine Realms or the third party licensor deems incorrect, offensive, misleading, or an improper use of the Materials.

Nine Realms and its suppliers do not give you any explicit or implied rights under any patents, copyrights, trademarks, or trade secret information, except as specifically specified above. Nine Realms may provide you with additional rights in writing or incorporate them elsewhere in the Materials.

The permissions provided in this document do not transfer ownership and are subject to the following limitations: 

you may not: 

  1. modify the Materials or Third Party Materials; 
  2. decompile, reverse engineer, or disassemble software Materials or Third Party Materials except and only to the extent permitted by applicable law;
  3. remove any copyright or other proprietary notices from the Materials Third Party Materials;
  4. transfer the Materials Third Party Materials to another person;
  5. use the Materials or Third Party Materials in any unlawful, threatening, libelous, defamatory, or otherwise inappropriate manner.

If you violate the provisions of these Terms and Conditions of Use, Nine Realms may immediately revoke any and all licenses granted hereunder. Upon termination, you shall promptly delete any Materials in your control, including Third Party Materials.

Transmitted Material

Internet communications are never entirely safe or private. You acknowledge that any message or information you submit to this Site may be viewed or intercepted by others, unless there is a specific indication that a particular communication (such as credit card information) is encrypted (sent in code). Sending a message to Nine Realms does not impose any further obligations on Nine Realms.

Links

This website may include hyperlinks to other websites on the Internet. These links are provided for your convenience only; Nine Realms is not responsible for the content of any site linked to or from this site. Links from this website to other websites do not constitute approval, endorsement, or recommendation by Nine Realms. Nine Realms retains the right to discontinue at any time any links or linking program. Nine Realms disclaims all explicit or implied guarantees for the correctness, legality, trustworthiness, or validity of any material on any other website. If you choose to visit any of the linked third-party websites, you do so fully at your own risk.

Performance Information

Performance tests and ratings of Nine Realms goods as described in the Materials on this Site are tested using specified computer systems and/or components and approximate the performance of Nine Realms products as determined by these tests. Any modification in the design or configuration of the system's hardware or software may influence performance.

Availability of Products and Services

The depicted items and services may not be available for purchase in your country or region. The mention of these items and services on the Site does not imply or promise that they will be available at any time in your specific area. Check with your local legal authorities to determine the availability of certain items and services in your region.

Online pricing, specifications and availability

Prices, features, and availability of items offered for sale on Nine Realms are subject to change without prior notice. Nine Realms is not accountable for any typographical, photographic or specification mistake in goods, price or offers which are all subject to revision.

Disclaimer

THE MATERIALS ON THIS SITE, INCLUDING THIRD-PARTY MATERIALS, ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. NINE REALMS, THIRD PARTY LICENSORS, AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS OR THIRD PARTY MATERIALS. In addition, neither Nine Realms nor its suppliers certify the accuracy or completeness of the information, text, images, links, or other things included in these materials. Nine Realms reserves the right to make modifications to these materials or the items represented within at any time without prior notice. Nine Realms provides no assurances that the Materials will be updated.

Indemnification

You agree to indemnify, defend, and hold Nine Realms and all of its agents, directors, officers, employees, information providers, licensors and licensees, affiliates and subsidiaries ("Indemnified Parties'') harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use. You agree to assist Nine Realms or its third-party licensors in the defense of any claim, to the extent that reasonable cooperation is necessary. Nine Realms or its third-party licensors retain the right, at their own cost, to take the exclusive defense and control of any matter otherwise subject to indemnification by you, and you must not settle such an issue without Nine Realms or its third-party licensors' prior written approval. If, according to an agreement between Nine Realms and a third-party licensee of Third-Party Materials, such licensor is a third-party beneficiary of these Terms of Use, such licensor shall have the entire right to sue and enforce these Terms of Use as if it were a party hereto.

Use of Personally Identifiable Information

Information submitted to Nine Realms through forms on the website are subject to Nine Realms’s Privacy Policy.

Nine Realms’s Right to Change These Terms and Conditions of Use or Content on the Site

Nine Realms may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Nine Realms may add, change, discontinue, remove or suspend any other Materials posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

General Terms

This website is managed by Nine Realms from its headquarters in Cyprus. Nine Realms makes no claim that the site's Materials are appropriate or accessible for use in other areas, and access to them from countries where their content is unlawful is prohibited. Those who visit this website from other places do so voluntarily and are responsible for complying with local laws. You may not export or use the Materials contrary to Cyprus export laws and regulations. Any claim pertaining to the Materials is subject to the substantive laws of Estonia. Any cause of action relating to your use of this Site must be initiated within one (1) year of the date the claim or cause of action arose. If for any reason a court of competent jurisdiction finds any provision of these Terms and Conditions of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to achieve the objectives of this agreement, and the remainder of these Terms and Conditions of Use shall remain in full force and effect.

Refunds, Returns & Cancellation

At our online store, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 14 days of receipt of your order.

Cancellation Policy

We understand that circumstances may change, and you may wish to cancel your order. Here’s how cancellations work in accordance with EU laws:

  • Cancellation Before Dispatch:

You may cancel your order at any time before it is dispatched for delivery. To cancel, please contact us as soon as possible at hello@ninerealms.eu or Live Support Chat with your order number and cancellation request.

  • Refund for Cancelled Orders:

If your cancellation request is approved before the order is dispatched, we will issue a full refund to your original payment method within 14 days.

  • Orders Already Dispatched:

If your order has already been dispatched, it will need to be processed as a return once received. In this case, please refer to the return process below.

Return Policy

To initiate a return, please contact us at hello@ninerealms.eu with your order number and the reason for the return.

  • We will provide you with a return shipping address and a return merchandise authorization (RMA) number.
  • Items must be returned in their original packaging, with all included accessories and documentation.
  • Items must be in new, unused condition, and show no signs of wear or damage.
  • Refunds will be issued to the original method of payment within 14 days of receiving the returned item.
  • You are responsible for the cost of return shipping.
  • Returns that do not meet our policy will not be accepted and will be sent back to you at your expense.
  • Any free gifts obtained with the order must also be returned; otherwise, the value of the gifts (based on their suggested retail price) will be removed from the refund.

Exclusions From the Right of Return

The following items are excluded from the right of return:

  • Products whose original seal has been damaged.
  • Products returned after the return period has expired.
  • Unsealed vaporizers or pipes upon delivery (for health and hygiene).
  • Vaporizers returned partially under warranty must be returned with all original package components.
  • Perishable products.

Please note that we do not accept returns of final sale items. If you received a damaged or defective item, please contact us immediately at hello@ninerealms.eu so we can assist you.

EU 14-Day Withdrawal Right

Under EU regulations, you are entitled to a 14-day withdrawal period, during which you can cancel your order for any reason. Please note, this withdrawal period applies from the date you receive your order.

Return Verification

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ninerealms.eu or Live Support Chat.